Charles E. Denson, Jr.

184 Greenmeadow Way Apt C

Largo, MD 20774

 

charles.edenson@gmail.com ~ 903-930-3762

 

Active TS/SCI CI Poly

Security Clearance ~Business Analyst/ Personnel/Physical/Industrial/Information

Security Expert/Program Management/Project Management

Summary of Qualifications

Ø       Organized and goal-oriented, with more than seven years experience in project management and strong customer focus.

Ø       Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolves concerns and improves efficiency.

Ø       Skilled in building excellent rapport with clients and team members.  Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.

 

Professional Experience

 

Federal Bureau of Investigation (FBI)

Washington DC 

Sr. Systems Analyst/Lead Requirements Analyst Apr 2015 to Present

Ø       Created requirement definitions documentation and functional specifications to capture business needs using advanced business processes

Ø       Analyzed, Negotiated, and Documented Strategic Goals and Drivers, Service Oriented Architecture (SOA), Interoperability, Sign-On (SO), Security, HL7, 508 Compliance, Usability, Identity Management, and Legal requirements

Ø       Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level requirements

Ø       Wrote Business Specification Document, Business Rules, and Activity Diagrams, State Diagrams and Sequence Diagrams

Ø       Project Manager for two FBI’s new spotlight software development projects to assist FBI analyst and field agents

Ø       Facilitated requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements

Ø       Served as a product owner for FBI’s software development teams numerous assigned and future projects

Ø       Analyzed and interoperated highly specialized technical with analytical information used to compose detailed documentation and reports

Ø       Administered all Agile/Scrum process and assisted junior staff on same, ensuring effective implementation of agile process and rained staff to maximize benefits

Ø       Facilitated the Requirements Phase for multiple, simultaneous projects

Ø       Standardized the use of tools and created templates for business process workflows, Use Cases, UI mockups, system specs and system testing

Ø       Improved software development life cycle by reducing time spent in the project requirements phase by an average of 35%

Ø       Created test cases from analyzing business, functional, system requirements and diagrams during the design phase of projects that achieved 100% accuracy of the goals the business wanted achieved

Ø       Supported IT staff who created a series of algorithms to perform an automated analysis of an individual or group

Ø       Continuously researched and evaluated new technology that could be exploited to better meet user requirements and support organizational goals and objectives

Ø       Reviewed statements of work (SOW); inspect and approve all Independent Government Estimates (IGE) for costs and completeness of engineering tasks and manage operations through a contract administration program

Ø       Analyzed business capability requirements against proposed solutions to identify best alternatives in meeting requirements

 

Federal Bureau of Investigation (FBI)

Washington DC 

Business Analyst      Jan 2013 to Mar 2015

Ø       Managed Facilities Logistics and Services Division, The Facilities Logistics and Services Division oversees facilities management for the client’s world-wide facility portfolio including planning, acquisition, construction, maintenance and operations, and logistical support for all client customers.

Ø       Accomplished research and generation of user, system, and data requirements and high-level business process re-engineering and documentation 

Ø       Deified and developed user requirements and providing quick reaction support for current and emerging high priority operational goals and objectives of the customer

Ø       Performed data analysis to identify significance and business usage of various elements in a relational database, and conduct Gap Analysis to modernize DoJ systems 

Ø       Coordinated with development teams to elaborate project-specific requirements, perform high-level design, and assist with project change control management

Ø       Served as the primary interface between operations staff and information technology staff

Ø       Coordinated with internal Bureau and outside agency sources, to include legal teams, to acquire new data and document the information-sharing and integration requirements for ingesting into the Bureau’s primary data warehouse environment

Ø       Developed and re-engineered key business processes for effective management of efforts

Ø       Established and coordinated with formal and ad-hoc operational teams of intelligence analysts, agents, and support personnel to identify and prioritize capability requirements and unique system requirements

Ø       Provide expertise in undergoing a new system implementation to stand up the Real Estate Module which incorporates the Real Property Program Management, Portfolio Management, Real Estate Lease Contract and Lease Payment functions

Ø       Responsible for assisting with management of the overall spend through budget formulation, Occupancy Agreement (OA) processing, requisition creation and management, and billing of rent against projections

Ø       Performed research to assist in development of project scope, define requirements, and propose changes

Ø       Implemented new generated business strategies in order to transform the service operations of the organization which ended up in getting 50% higher customer satisfaction

Ø       Identified and analyzed program needs, researched other resources for recommended resources and products, and provided recommendations to improve end processes and cost savings

 

Secretary of the Air Force Headquarters (SAF), Pentagon (United States Air Force)             

Washington DC 

Program Manager /Physical/Personnel/Information/Industrial Security Officer         Aug 2007 to Dec 2012

Ø       Summarized and documented user security requirements in all relevant computer and information systems

Ø       Organized and facilitated Information security hardware and software requirement gathering sessions

Ø       Identified business technology requirements, applying the appropriate level and type of IT development to support mission and origination objectives

Ø       Worked with leadership to document security enhancement requests to provide a foundation for future security product roadmaps

Ø       Conducted analysis of new technologies to provide more efficient and cost effective solutions.  Research and recommend tools to help manage security analysis, process and incident management

Ø       Serve as lead and technical expert to define and maintain the architectural frameworks/patterns, processes, standards and guidelines related to systems, business or data architecture

Ø       Demonstrated key features to IT Security leadership and potential users and document their feedback, including both formal presentations of sprint-based deliverable presentations during the development process as needed to solicit feedback from management

Ø       Defined and documented security business requirements/rules and projected test plans while documenting bugs, defects, for hardware and software security issues

Ø       Develop procedures, creating procedures and follow configuration management controls for tracking all security requirements

Ø       Responsible for research,  and compatibility requirements for firewall/VPN upgrades, intrusion detection, token-based authentication and remote management software

Ø       Consulted on architecture security technology trends for accurate direction for IT leadership

Ø       Documented and edited functional and business security specifications for security solutions with a focus on architectural standards

Ø       Performed support for various hardware and software security application analysis tools

Ø       Utilized encryption technology, penetration and vulnerability analysis of various security technologies, and information technology security research

Ø       Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures

Ø       Experienced in developing and deploying security solutions for vulnerability scanning, security policy compliance, and penetration testing

Ø       Plan, organize and directs the activities of SAF/CIO A6, ensuring that security support to special access programs within the national security construct to include air, space, and cyber complies with legal and regulatory requirements and meets customer needs

 

Secretary of the Air Force Headquarters (SAF), Pentagon (United States Air Force)

Washington DC 

IT Project Management Support AnalystAug 2007 to Jul 2009

Ø       Reviewed and approved proposed tech system designs in collaboration with DoD IT leadership teams

Ø       Managed software requirements documentation in support of the change management process throughout the life cycle of a given application or service period

Ø       Gathered both business and technical requirements to understand the units business processes and data workflows

Ø       Performed web-content, test case reviews, and functional testing of applications and services to ensure compliance with all IT requirements

Ø       Knowledge of issues concerning Enterprise Architecture development, with experience of database schema and design

Ø       Continuously researched and evaluated new technology that could be exploited to better meet user requirements and support organizational goals and objectives

Ø       Worked within a software system development environment acting as a liaison between management, developers, and system users

Ø       Experienced system life-cycle management activities, requirements collection, management, and documentation, including design, test, user support and training

Ø       Documented formal user and business requirements for IT systems development process

Ø       Skilled in CCNA, CCNP, CCIE, network design, network planning, network Architect and NW Architect

Ø       Tested and coordinated testing of software products to ensure quality and adherence to identified requirements

Ø       Led analysis of upgrade and conversion of Syteline 6.0 ERP w/Progress database SQL Server

Ø       Provided architecture designs and cost estimates for midrange infrastructure required to provide computing resources for applications

Ø       Tracked and resolved issues throughout the development life cycle while coordinating multiple IT development groups in order to satisfy client expectations and the project's ultimate goal for DOD approval

Ø       Facilitated and lead stakeholder interviews and Joint Application Development (JAD) sessions to solicit user and business requirements and develop functional requirements and design specifications 

 

United States Air Force

Barksdale AFB, LA

Local Area Network (LAN) Administrator/Engineer                                          Jan 1998 to Jul 2007

Ø       Directed operations and maintenance for $500K microcomputer systems consisting of network hubs, routers, cabling and 200 individual workstations operating from two local area networks

Ø       Worked with users and project leads in analyzing, designing, implementing, and supporting IT business applications and systems, maintaining responsibility for individual projects and systems

Ø       Produced short-term and long-term plans for upgrades, maintenance, and delivery of software applications

Ø       Employed in-house best practices in defining and baselining requirements, creating a use case model and activity diagrams, and developing system-level use cases and supplemental specifications

Ø       Provided outstanding service and contributed to the organization's mission of utilizing information technology to improve both internal corporate applications and customer experience

Ø       Purchased hardware and software, submitting Certificate of Network Worthiness as required and establish and maintain accreditation packages

Ø       Developed operation plans to guide the tactical steps required to provide business continuance, data security, network security and disaster recovery

Ø       Responsible for supporting entire software network including LAN technologies, internet, intranet, and Ethernet systems

Ø       Managed 3 network facilities including the second largest weapons storage area in the Air Force and 5 offsite locations

Ø       In-depth understanding of operating systems, servers, and enterprise applications, as well as their compatibility with storage architecture, business goals, and technology strategies

Ø       Performed installation, testing and connecting of Ethernet twisted pair cable networks and Local Area Networks; cable plant layout and conduit design; communication equipment installation, maintenance and repair operation of user help line

Ø       Monitor the security of critical systems (e.g., e-mail servers, database servers, web servers, etc) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities

Ø       Managed the units website platform (including CentOS Linux System, Apache Server, FTP Server, MySQL system, Interchange Application Server, WordPress system

Ø       Performed major network management, security monitoring, network performance tuning, file server  email server administration

Ø       Installed and configured computers systems, Information Technology interfaces, networking components, operating systems and application software programs

Ø       Monitored system operations ensuring optimum operational capability and maintenance

Ø       Planned and designed the organization's LAN network expansion.  Upgraded and configured Microsoft Window server and installed network routers, and cabling

Ø       Prepare and implement information system accreditation plans for internal local area networks as well as oversee preparation of classified project Wide Area Network (WAN) accreditation

Ø       Knowledge with Windows Server with Exchange 2010, Windows XP, Linux, Remote Access and Windows 7 and Unix

Ø       Familiar with VMware Esx server 4.1 Virtual center installation, configuration and security operation centers

Ø       Networking Devices SAN, LAN/WAN, Interpreting TCP/IP, FCIP, IFCP, ISCSI, FCOE protocols and hardware which uses this protocols, Active Directory, LDAP-based directories, network protocols, web-based applications, Red Hat, Markup Language (XML), MS Office, MS Visio, SharePoint, experienced in using SQL and relational databases (Oracle, DB2), ASP.NET, JavaScript, HTML, XML, Data Center Networking Infrastructure Design Specialist, Data Center Networking Infrastructure Support Specialist, Sniffer, Solarwinds NPM, Cisco Secure,  Solaris server platform

Intercultural Work Experience

Operation Iraqi Freedom – Al Udeid AB Qatar (Base Publications Manager)

Operation Southern Watch – Prince Sultan Air Base Saudi Arabia

PROJECT ACCOMPLISHMENTS

Network upgrades (2 LAN Severs, Print servers routers, switches, 200 workstations)

2 Video Teleconference Centers (Arlington and Pentagon) Top Secret and Classified

Awards & Achievement

SAF/CIO A6 Senior Non-Commissioned Officer of the Quarter (July – September 2008)

SAF/A6S Senior Non-Commissioned Officer of the Year 2008

Education & Specialized Training

Information Management                              Community College of the Air Force, Jan 2012

(BBA) Computer Information SystemsWiley College Marshall, TX, 2004

Project Management PMP-ARVA Pentagon Washington DC, 2009

CompTIA Security+Pentagon Washington DC, 2008

C++ CoursePentagon Washington DC, 2008

Certified Information/Personnel Security Manager Training Washington DC, Oct 2007

DoD Security Specialist Course GS101.01Linthicum MD, Aug 2007

A+ CertificationBarksdale AFB Jan 2006

NCO AcademyKeesler AFB, MS, Feb 2005

CCNA Routing & SwitchingBarksdale AFB, LA Mar 2001

Network Administration and Security TrainingBarksdale AFB, LA Jan 2001

Network Administration Training  Barksdale AFB LA, May2000

Information Management Craftsman Air Force CourseKeesler AFB, MS, Apr 1998

Airman Leadership SchoolLackland AFB, TX, Mar 1996

Information Management Apprentice Air Force CourseKeesler AFB, MS, Dec 1993

Office/Computer Skills

Microsoft Office Products (Office Communicator, Word, Outlook, PowerPoint, Excel, Share Point Portal Administrator 

Task Management Tool (TMT)